N E W  Y O R K

Product Returns & Credits
ProFiled and Sharpened Skate Steels are always a Custom Order and carry a NO REFUND policy once received.
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All stocked sticks, skates & protective equipment
ordered on our website or over phone with assistance of a customer service rep, can be returned for refund to original form of payment if they are STOCK items and have not been worn. Non stock Items & large skate sizes which we do NOT keep in inventory (and need to be ordered “custom” for the customer), are not refundable.  Additionally, these custom item orders can not be cancelled after your custom web link has been paid. Custom orders are only exchangeable for full Pro Shop Credit. 
New products, which were worn, can only be exchanged for Pro Shop Credit (PSC)  less a 30% restock fee. In some rare cases we may allow custom skate steel to be returned for refund less the same 30% restock fee. Additionally, original shipping costs paid by the customer are never eligible for refund.
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Online returns by a customer must use a trackable label service, must be post marked within 10 days of the original product received date and customer must request a proper return authorization (RA) # to enclose in the exchange or return shipment.
Refunds can take up to 14 days to post on the
customer’s end from the time we initiate.
UPDATED: June 30,2023